At Nazzal Drug Store, customer safety and satisfaction are our top priorities. Due to the nature of pharmaceutical and health-related products, returns and refunds are subject to the conditions below.
Returns Eligibility
We accept returns only if:
- The wrong product was delivered
- The product arrived damaged or defective
- The product was expired at the time of delivery
Requests must be made within 48 hours of receiving your order.
Returned items must be:
- Unused
- Unopened
- In original, sealed packaging
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns or refunds for:
- Prescription medications
- Over-the-counter medicines
- Opened or used products
- Personal care or hygiene items
- Medical products once unsealed
Refunds
- Approved refunds are issued to the original payment method
- Refund processing may take 7–14 business days
- Shipping fees are non-refundable, unless the error was on our side
Exchanges
If you receive a wrong or damaged item, we may offer an exchange, depending on product availability.
How to Request a Return or Refund
Please contact us by email with:
- Order number
- Product name
- Reason for request
- Photos (if applicable)
Email: info@nazzalds.com
Store Address
Nazzal Drug Store
Jenin, West Bank, Palestine
Policy Changes
We reserve the right to update this policy at any time. Changes will be posted on this page.
Need help?
Contact us at info@nazzalds.com for questions related to refunds and returns.