{"id":1963,"date":"2026-01-21T07:11:54","date_gmt":"2026-01-21T07:11:54","guid":{"rendered":"https:\/\/test.albawaba-iq.com\/nazzalds\/?page_id=1963"},"modified":"2026-01-21T07:18:22","modified_gmt":"2026-01-21T07:18:22","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/nazzalds.com\/staging\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>At <strong>Nazzal Drug Store<\/strong>, customer safety and satisfaction are our top priorities. Due to the nature of pharmaceutical and health-related products, returns and refunds are subject to the conditions below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns Eligibility<\/h2>\n\n\n\n<p>We accept returns <strong>only if<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The wrong product was delivered<\/li>\n\n\n\n<li>The product arrived <strong>damaged or defective<\/strong><\/li>\n\n\n\n<li>The product was <strong>expired<\/strong> at the time of delivery<\/li>\n<\/ul>\n\n\n\n<p>Requests must be made within <strong>48 hours<\/strong> of receiving your order.<\/p>\n\n\n\n<p>Returned items must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>Unopened<\/li>\n\n\n\n<li>In original, sealed packaging<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p>For safety and hygiene reasons, we <strong>do not accept returns or refunds<\/strong> for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prescription medications<\/li>\n\n\n\n<li>Over-the-counter medicines<\/li>\n\n\n\n<li>Opened or used products<\/li>\n\n\n\n<li>Personal care or hygiene items<\/li>\n\n\n\n<li>Medical products once unsealed<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved refunds are issued to the <strong>original payment method<\/strong><\/li>\n\n\n\n<li>Refund processing may take <strong>7\u201314 business days<\/strong><\/li>\n\n\n\n<li>Shipping fees are <strong>non-refundable<\/strong>, unless the error was on our side<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p>If you receive a wrong or damaged item, we may offer an <strong>exchange<\/strong>, depending on product availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Request a Return or Refund<\/h2>\n\n\n\n<p>Please contact us by email with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Product name<\/li>\n\n\n\n<li>Reason for request<\/li>\n\n\n\n<li>Photos (if applicable)<\/li>\n<\/ul>\n\n\n\n<p><strong>Email:<\/strong> <a>info@nazzalds.com<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Store Address<\/h2>\n\n\n\n<p><strong>Nazzal Drug Store<\/strong><br>Jenin, West Bank, Palestine<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Policy Changes<\/h2>\n\n\n\n<p>We reserve the right to update this policy at any time. Changes will be posted on this page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p>Contact us at info@nazzalds.com for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Nazzal Drug Store, customer safety and satisfaction are our top priorities. Due to the nature of pharmaceutical and health-related [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1963","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nazzalds.com\/staging\/wp-json\/wp\/v2\/pages\/1963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nazzalds.com\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nazzalds.com\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nazzalds.com\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nazzalds.com\/staging\/wp-json\/wp\/v2\/comments?post=1963"}],"version-history":[{"count":2,"href":"https:\/\/nazzalds.com\/staging\/wp-json\/wp\/v2\/pages\/1963\/revisions"}],"predecessor-version":[{"id":2731,"href":"https:\/\/nazzalds.com\/staging\/wp-json\/wp\/v2\/pages\/1963\/revisions\/2731"}],"wp:attachment":[{"href":"https:\/\/nazzalds.com\/staging\/wp-json\/wp\/v2\/media?parent=1963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}